Shipping policy
Effective Date: 10/20/2026
At Haro Eyewear, every shipment is handled with care through trusted local carriers, with full transparency from purchase to delivery.
1. Shipping Options & Rates
The options available to you are shown at checkout, calculated automatically from your delivery address. There is no minimum order value anywhere, and the rate is per order, regardless of how many items it contains.
| Destination | Carrier & service | Cost | Delivery time |
|---|---|---|---|
| United States | USPS Standard Shipping | Free | 5–12 business days |
| USPS First-Class Rushed Shipping | US$ 7.90 | 3–7 business days | |
| United Kingdom | Royal Mail Standard Shipping | Free | 5–12 business days |
| Royal Mail First-Class Rushed Shipping | £5.90 | 3–7 business days | |
| Germany | DHL Express Shipping | €6.90 | 5–12 business days |
| France | Chronopost Express Shipping | €6.90 | 5–12 business days |
| Spain | Correos Express Shipping | €6.90 | 5–12 business days |
| Italy | Poste Italiane Express Shipping | €6.90 | 5–12 business days |
| Ireland | An Post Express Post | €6.90 | 5–12 business days |
| Belgium | bpost Express Shipping | €6.90 | 5–12 business days |
| Switzerland | Swiss Post Priority Shipping | CHF 4.99 | 5–12 business days |
| Australia | Australia Post Express Post | AU$ 11.90 | 10–18 business days |
| New Zealand | NZ Post Courier Express | NZ$ 13.50 | 10–18 business days |
Free shipping is available in the United States and the United Kingdom. In those two countries, the Standard service costs nothing on every order, with no minimum and no promotional condition. The Rushed service is an optional paid upgrade for customers who want their order sooner. Every service listed above is fully tracked.
If your country is not listed above, it is not currently available at checkout. We add new destinations regularly — contact us at support@haroeyewear.com and we will let you know when yours is available.
Import duties, taxes and customs fees charged by the destination country are not shipping costs and are not included; see section 6.
2. Order Handling & Processing
Orders are typically processed within 1–3 business days (Monday through Friday, excluding public holidays). This applies to every service, including the Rushed options.
Once your order is ready, it is securely packed and handed over to the carrier. The delivery times in the table above are counted from dispatch and do not include this processing window.
During periods of high demand, operational adjustments, or additional verification procedures, processing times may be slightly extended.
3. Delivery Estimates
The delivery times shown are average estimates based on standard carrier performance. While most orders arrive within the stated window, delivery may occasionally vary due to customs procedures, local postal services, or unforeseen logistics conditions.
We monitor all shipments and remain available to assist you whenever needed.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details. You can track your shipment at any time through the carrier's tracking system using the provided tracking number.
5. Delivery Support
If your order has not arrived within the estimated timeframe, we recommend allowing a short additional period, as shipments may occasionally experience transit delays.
If your package still has not been delivered after this time, please contact us at support@haroeyewear.com with your order number. Our team will actively assist you in tracking your shipment and working with the carrier to resolve the situation as quickly as possible.
While delivery timelines are influenced by carriers and local logistics providers, we remain responsible for supporting you throughout the entire delivery process.
To avoid delivery issues, please ensure that your shipping address is complete and accurate at checkout. If a package cannot be delivered due to incorrect or incomplete address details, reshipping may be required.
6. Customs, Duties & Taxes
Orders shipped internationally may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the product price or the shipping rate, and are the responsibility of the recipient. They are separate from shipping, and apply even where shipping is free.
Sales tax (where applicable) is calculated automatically at checkout based on your delivery address.
7. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@haroeyewear.com, including:
- Your order number
- Clear photos of the issue (if applicable)
We will review the situation and provide an appropriate solution in accordance with our Refund & Returns Policy.
8. Refunds and Shipping Charges
Where shipping was free, there is no shipping cost to refund and none is ever deducted. Where a paid service was chosen, the shipping charge is refunded in full on a full-order refund made within our 87-day guarantee window.
9. Contact Information
For any shipping-related questions, please contact us:
Email: support@haroeyewear.com
Business Address:
EBM DIGITAL BUSINESS, LLC
412 W 7th St STE 845
Clovis, NM 88101
United States