Refund policy

Refund & Returns Policy
Effective Date: 10/20/2026

At Good Health Co., customer satisfaction is the whole point. This policy explains how to request a return, exchange, or refund for anything purchased through www.goodhealthco.store.

1. 87-Day Satisfaction Guarantee

Every order is covered by our 87-day money-back guarantee. You may request a refund within 87 days from the date you receive your order.

- No reason is required. If you are not satisfied, that is reason enough
- Opened and used products are accepted. For consumable products, this includes a pouch that is already empty
- Returning the product is not required in most cases. If we do need the item back, we will tell you and send a prepaid label at our cost
- Proof of purchase is all we need: your order number, or the email address used at checkout

EU and UK customers: this guarantee is offered in addition to your statutory rights and never in place of them. Under EU Directive 2023/2673 and the UK Consumer Contracts Regulations 2013 you keep the right to withdraw from your purchase within 14 days of receipt without giving any reason. Our 87-day guarantee voluntarily extends that window.

2. Non-Returnable Items

None. Signs of use, wear, opened packaging, or a product that has been finished do not disqualify a refund request made within the 87-day window.

3. How to Request a Refund

Request it within 87 days through our Returns Portal. Simple, straightforward, and hassle-free.

1. Visit our Returns Portal and click the "Cancel My Purchase" button
2. Sign in with the email used for your order
3. Select the order and the items
4. Submit the request — we'll send confirmation within minutes

Alternatively, email support@goodhealthco.store within 87 days of receiving your order with your order number. One email is enough.

4. Refund Process

- You will receive confirmation as soon as your request is processed
- Refunds are issued to the original payment method
- Refunds are processed within 7–14 business days, depending on your payment provider

Where shipping was free, there is no shipping cost to refund and none is ever deducted. Where a paid shipping service was chosen, that charge is refunded in full on a full-order refund made within the 87-day guarantee window, in line with the UK Consumer Contracts Regulations 2013 and EU Directive 2011/83/EU.

Canadian customers (Quebec residents): refunds are processed within 15 days in compliance with Quebec Consumer Protection Act Art. 54.8.

5. Returns of Promotional Items

Items purchased during promotional campaigns or with discount codes are covered by the same 87-day guarantee. The rules below only govern how a partial refund is calculated, so that both sides are treated fairly:

A. "Buy 2, Get 1 Free" and similar multi-pack offers
If you request a refund for only part of a multi-pack order, the refund is calculated on the proportional value of the items kept against the total amount actually paid. If you request a refund for the full order, the full amount paid is refunded.

B. Multi-item discount promotions
If you request a refund for part of an order qualifying for a multi-item discount, the refund is calculated based on the proportional discount applied. The remaining items retain their original promotional price.

C. Shipping
Shipping is free to the United States and the United Kingdom on every order, with no minimum and no promotional condition, so no shipping cost is ever deducted from a refund in those destinations. Elsewhere, see section 4.

D. Discount codes
Refunds for items purchased with a discount code are calculated on the actual amount paid, not the original price before the discount.

E. Free gifts, bonuses and add-ons
Digital bonuses (ebooks, app access, guides) are yours to keep at no charge and are never deducted from a refund. Physical free gifts may be kept as well; if you keep a physical gift and request a refund for only part of the qualifying order, its retail value may be deducted from that partial refund.

6. Exchanges

If you would like to exchange an item:

- Contact us at support@goodhealthco.store
- Exchanges are subject to product availability
- The same 87-day window applies

7. Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, notify us at support@goodhealthco.store with your order number and clear photos of the issue. We will offer a replacement or a full refund, including any return shipping cost.

EU consumers also benefit from the standard 2-year legal guarantee against manufacturing defects under EU Directive 2019/771. UK customers have an additional short-term right to reject defective products within 30 days of delivery for a full refund under the Consumer Rights Act 2015. Neither right is limited by our 87-day guarantee.

8. Return Shipping

- Most refunds do not require you to ship anything back
- When we do ask for the item, return shipping is free: our team issues a prepaid, tracked return label on approval
- Items sent back without our prepaid label, or through methods we did not authorize, are not covered by our return shipping policy

9. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: support@goodhealthco.store
Business Address: EBM DIGITAL BUSINESS, LLC, 412 W 7th St STE 845, Clovis, NM 88101, United States